Refund and Returns Policy

At Herbians, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with a fair and transparent return and refund process.

1. Return Eligibility

We accept returns only if:

• The item is damaged, defective, or incorrect
• The product is unopened, unused, and in its original packaging
• The return is requested within 3 days of delivery

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used products
• Products purchased on sale or under special promotions
• Products damaged due to customer mishandling

3. How to Request a Return

To initiate a return, please contact us within 3 days of receiving your order:

📧 herbians99@gmail.com
📞 +92 329 9977739

Include the following details:

• Your full name and contact number
• Order number
• Reason for return (with photos if damaged or defective)

Our support team will guide you through the next steps.

4. Refunds (If Applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–7 business days via your original payment method or bank transfer.
• Shipping and handling charges are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or the wrong product was sent. If you need an exchange, contact us directly.

6. Shipping Returns

You will be responsible for paying the shipping costs for returning your item, unless the return is due to:

• Wrong item delivered
• Product damage during shipping
• Manufacturing defect

7. Contact Us

For all return and refund-related inquiries, please reach out:

📞 +92 329 9977739
📧 herbians99@gmail.com
📍 665 R Block, Model Town, Lahore.