Website: www.herbians.com
Business Name: Herbians
Address: 665-R Block, Model Town, Lahore 54000
Phone: +92 32 999 777 39
Effective Date: June 27, 2025
At Herbians, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our refund policy carefully.
1. Eligibility for Refunds
We offer refunds only under the following conditions:
- The product received is damaged, defective, or incorrect.
- You must report the issue within 3 days of receiving the product.
- The item must be unused, in its original packaging, and accompanied by proof of purchase.
2. How to Request a Refund
To initiate a refund request:
- Contact us at +92 32 999 777 39 or email us at [insert your support email] within 3 days of delivery.
- Provide:
- Order number
- Photos of the product (if damaged or incorrect)
- Reason for the refund request
We will assess your request and notify you of the outcome within 3–5 business days.
3. Refund Method
If your refund is approved, it will be processed via the original method of payment or transferred to your bank account or mobile wallet, depending on your preference.
Please allow 7–10 business days for the refund to reflect in your account.
4. Non-Refundable Items
We do not offer refunds on:
- Used or opened products
- Products returned without original packaging
- Orders placed by mistake or due to change of mind
- Sale or discounted items (unless defective)
5. Shipping Costs
Shipping fees are non-refundable. If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping cost. Otherwise, the customer is responsible for return shipping.
6. Contact Us
For any questions or concerns regarding this policy, please reach out to us:
📍 Herbians
665-R Block, Model Town, Lahore 54000
📞 +92 32 999 777 39
📧 [insert your email]